Introduction

In this guide, you will learn how to resolve the "defaultwebpage.cgi" error in your domain using WHM.

Common Scenario

When working with WHM, there may be instances where you or your clients encounter a redirect issue that leads to the following URL:

This type of problem typically arises due to DNS-related issues associated with your domain. While waiting for a few hours and clearing your browser cache may sometimes resolve the issue, it is not a guaranteed solution. If clearing your browser cache does not work, you should proceed to diagnose and address the root cause of the problem.

Step 1: Identifying the Issue

The first step is to identify the exact issue on your website and determine whether any DNS-related problems exist. To do this, open your web browser and navigate to "intodns.com," where you can search for your domain name.

Step 2: Resolving DNS Issues

If you discover errors on intodns.com, follow the steps outlined below:

Step 1: Log in to WHM

Begin by logging in to WHM and accessing the cPanel account you want to investigate.

Step 2: Navigate to DNS Functions and Edit DNS Zone

From the left-hand menu, click on "DNS Functions," and then select "Edit DNS Zone."

Step 3: Make Appropriate DNS Record Changes and Save

Once you've accessed the DNS zone, you can correct any missing or incorrectly configured DNS records. After making the necessary changes, click the "Save" button to save your modifications.

By following these steps, you will have learned how to address the "Domain Redirecting to /cgi-sys/default webpage.cgi" issue through WHM. If DNS problems persist, consider reaching out to your hosting provider for further assistance. Remember to exercise caution when working with DNS settings and always back up your data before making any changes.